|
|
How I turned around a dismal sales career and nearly tripled my
income - And the radical marketing paradigm that made the difference for
me |
Dear
Entrepreneur and Sales Professional,
Four
years ago -- May 7, 1997, in Peoria, Illinois, to be exact -- my faltering sales
career made a turnaround after I heard a 1 hour, 15 minute speech.
Please
understand, I've been a tape and book junkie for ten years. I listened to Zig
Ziglar and Tom Hopkins and Tom Peters and Harvey McKay and Les Brown and every
other sales / motivational guy on the planet.
I snatched up every piece of information I could, if I thought it would help.
But this message was as close as anything's ever come to striking a
"magic formula."
I applied new ideas to the business that I was already in, and it made a huge
difference. It literally
transformed the way that I think about sales and marketing.
Let
me explain…
Like I
said, it was May 1997. My wife,
Laura, had left her job as a legal secretary the previous year to become a full
time mom, resulting in a substantial loss in income for us.
We had a 14 month old daughter that I was crazy about, but whose diapers
and doctor visits proved to be an additional burden on our already thin budget.
I drove
a seven year old Ford Taurus with 120,000 miles and a transmission that had
recently gone out. Laura’s car
was a 13 year old Toyota with 150,000 miles!
Just
before Laura quit her job to have the baby, we had come really close to finally
getting out of debt. But the baby
came and our property taxes went up, and my sales job, which I’d had for 18
months, was starting to get worse, not better, as I shall explain.
We also
had a business that we ran from home, but it was costing us more money than it
was making.
We were
buying groceries with credit cards, and accumulating debt at an alarming
pace.
I was
scared, and all I knew how to do was listen to more motivational tapes, make
more phone calls, see more people, and try to ignore our growing financial
problems, because facing them directly would only further discourage me in
my efforts to succeed.
Previously
I had worked as a design engineer, and made the switch to sales when my wife
became pregnant. I knew the potential existed to make a lot more money in
sales, and I wanted her to stay home and be a full time mom.
My prior
experience in direct sales and mlm business were a definite asset - I had
already overcome many fears about making phone calls, shaking hands,
prospecting, seeing positive opportunity in negative situations, crashing
through brick walls, etc.
Making
the big bucks at my new sales job
My job
was to be in front of people constantly, helping them solve their problems and
offering them what I had to sell. Ideally, I would have 3-4 appointments
each day, which would translate to 15-20 each week, 60-80 meetings each month.
Considering
that each customer might represent thousands or tens of thousands of dollars of
business, this should be pretty easy, I thought. Watch out, Mr.
Checking account. The big bucks are about to start rolling in!
The
Drudgery of Cold Prospecting ‘Grunt Work’
Reality
was a bit different, however. Some days I would spend all day on the
phone, talking to purchasing agents, engineers, maintenance guys, whoever would
take my calls. I looked for any source of names or leads I could possibly
come up with. Some of the companies I sold for did advertising, and leads
would come in from time to time.
Sometimes
we'd get a whole stack of leads from a trade show. Most people would say,
"oh, I was just looking, don't need anything right now, thanks for
calling..." or if I did meet with them, they weren't ready to make any kind
of decision right now etc. etc. -- and 1-2 appointments per day was par for the
course.
They
tended to be low quality appointments.
I kept
looking for more and more ways to find people. We had an Illinois
manufacturers directory, a monstrous book about 2" thick that had all sorts
of information and key contacts. I'd call these guys and ask them
questions, fax them or mail information, and sometimes eventually get
appointments. Everyone was always busy, and the people I most needed to
talk with were the busiest.
I would
call up distributors I knew to do joint sales calls. If I bought them lunch, they would usually go.
But sometimes, working with them was so political that it was hardly
worth the trouble.
My boss
called me into his office one day. "Perry, you're a hard working guy
and I don't have any problem with your work ethic. You're a good employee.
But I'd like you to get out and see people a little more, I think that will help
your sales."
I
thought, “I’m trying as hard as I can to do just that – but this is like
pushing an avalanche back up the hill.”
But I
didn’t say it. I just decided to
try harder.
Working
harder, harder, harder...
I felt guilty.
I wasn't pulling my own weight and I knew it. I needed to sell more.
I notched it up. I listened to more tapes. I bought all kinds of
motivational and sales tapes - Zig Ziglar, Les Brown, Tom Hopkins, Dexter Yager.
I read books on closing sales.
My wife
went to the library and checked out stuff for me to read and listen to. I
got even more motivated to make more phone calls, set more goals, work harder,
work longer. I rarely took vacation days, and if so, only one day
at a time. I drove all over Chicago, visiting companies, exhibiting at
trade shows.
Big
deals down the toilet
From
time to time, a really huge, incredible opportunity would present itself.
Some situation where the customer needed hundreds of thousands of dollars of
something, maybe more. But they needed specialized support. My
manufacturers would promise it, but somehow it would always fall through at the
last minute.
Like a 1.1
million dollar equipment proposal at a huge steel mill: The customer
called me to see what I could offer and I showed up with an excellent solution.
I wrote a killer proposal. I was poised to pocket over $50,000 on just one
single sale. I was salivating
because I knew I could close this deal and finally prove that I could be
successful in this job.
(Note:
This particular customer had called me first, not the other way around.
This had happened almost by accident, but it was one of the reasons I was
in a position to win. In the Magnetic Marketing Kit, you’ll find out how to make
this happen on purpose.)
Suddenly
my engineer who was working on the project got distracted with another project
and the whole thing went spiraling down the flusher. Gone forever.
Meanwhile, I still wasn't earning enough commission to cover my base salary.
I was under more pressure than ever to get more appointments, see more people,
close more sales, and make more money. But the harder I tried, the worse
things got.
Me,
the 'new kid on the block' trying to sell new technology
I
identified a hot new kind of product I could sell, that all the magazines in my
industry were writing about. People were interested in hearing about it
when I called them. I would go in and show them what they could do with
it, and they would get very excited about it. And I was nearly the only
guy in town who knew how to sell it.
But then
their boss, or existing vendor, would convince them that this really wasn't such
a good idea - or in the case of one customer, the guy turned around and bought
the stuff from his old buddy he'd been doing business with for years - not me -
and still my wallet had nothing in it but hungry moths.
I was
so frustrated. I just didn't know what to do. I didn't know why I
had to work so hard just to get one or two appointments. I didn't
understand how I could educate and inform customers so thoroughly and then
they'd give the order to somebody else. There had to be a better way.
But I didn't know what it was.
(In
retrospect: “Information” can be used to annoy people, or it can be used to
make them eat out of your hand. This
tape talks about how that’s done. Wish
I’d heard this two years sooner!!!)
Another
trip, another motivational seminar...
My
constant quest for information and education took me to a Peter Lowe
"Success 97" seminar in Peoria, Illinois. It was refreshing to
get good ideas and motivation. They had all kinds of superstar folks there
- Barbara Bush, Zig Ziglar, Jim Rohn, Lou Holtz.
Then at
the end of the day, maybe 4pm - just after the last break, before the final
speaker - most of the people in the audience were already feeling sufficiently
motivated and started leaving—like, visibly leaving.
Of
course I'd paid $55 to be there and wasn't going to miss a single word.
So while
throngs of people, less ‘hungry’ than me, were walking up the aisles, out
the door, and into the parking lot, this guy named Dan Kennedy began his
presentation with an explanation of "Why you should stay here and listen to
this guy."
5
Minutes into his speech, I was hanging on to every word!
I stuck
around and listened. And Dan made some outrageous statements.
He said
that any salesperson or business owner could grow their income in only 21 days,
guaranteed, if they followed his system and used his marketing concepts to grow
their business. An outrageous statement, yes, but the ideas he presented
were very, very different from anyone else I'd heard. But they absolutely made sense.
All I
understood up to that point was working hard and working harder
and driving more miles and having a great attitude. Making
more phone calls. Seeing more people. Shaking more hands.
Generating more quotes. Thinking pure thoughts. Praying without
ceasing. Saying "positive affirmations" to myself. Winning
more friends and influencing more people. Driving more miles.
Smiling brighter smiles.
And I
was killing myself in the process, and going into debt as an added bonus…
Working
hard & being motivated vs. working smart
Dan
Kennedy didn't say word one about being motivated. He talked about
working smart.
(This
system, by the way, is not a motivational system. It’s a “Get really really smart about what you say,
how you say it, and who you say it to” system.
Again, listen to it ten times if you need to. But I only had to hear it once to be convinced that my
approach to sales needed to drastically change as soon as possible!)
Dan
talked about formulating clearly understood, emotionally appealing marketing
messages. He talked about using direct mail and other media to cause
interested, qualified prospects to call me, instead of me calling them.
He talked about database marketing, and re-inventing your entire business by
presenting it differently.
He gave
powerful proof that his ideas really do work in real, every day
businesses. He talked about the difference between being an
"unwelcome pest" vs. being an invited, "welcome guest" and
how dramatic the difference is when you're perceived as an expert,
problem-solver and consultant rather than a salesman.
To put
it another way, if you do marketing correctly up front, you can
radically, dramatically change your experience as a sales person for the better,
all the way through the sales cycle and throughout the relationship, long term.
You can
literally create a situation where virtually every single customer calls you,
instead of you calling them, and your job is to figure out who to spend your
time with.
(That’s
how it works for me today.)
And by
the way, it’s much easier to improve the sales process by starting at the beginning
than by adding some clever close or trick at the end, don’t you agree?
Recklessly
spending advertising dollars?
Oh yes,
and another topic he covered: Advertising. The nervous, uncertain feeling
that a business owner has when he writes a check to an ad agency or yellow pages
rep, having no idea whether it's going to pay off or not -- and worse, not being
sure will ever be able to tell if the advertising is even doing its job after
he's spent the money.
But Dan
insisted that it was possible to make every advertising dollar 100% accountable,
and generate positive Return On Investment on every dollar spent.
I took 2
pages of notes, but quickly realized that there was much more to Dan's concept
than I could possibly absorb in an hour. So at the end of his
presentation, I rushed down and spent hundreds of dollars (charged to one
credit card that was not yet over the limit) for his Magnetic Marketing
System.
That
money was the best investment I've ever made in my professional career.
Dan's
Magnetic Marketing System helped me begin to understand why what I was doing in
sales was not working. In hindsight, these were my problems:
·
A salesperson should not spend his time
prospecting (making cold calls, “dialing for dollars” etc.) any more than
absolutely necessary. His time is too valuable and expensive. He
should only spend time in with qualified, interested potential clients,
discussing his solutions for their problems. A good marketing
system, that helps customers find the salesman, can do this for far less money
than paying the salesman to find the customers. My
problem was that I was spending so much time prospecting, I didn't have time to
sell.
·
Once an effective marketing system is in
place, a salesman or saleswoman can spend twice as much time in front of
customers and make at least twice as much money. That's what I needed
to do: spend more time selling, less time prospecting.
·
There's a hidden benefit to this: When
the customer finds you, instead of you finding the customer, his perception of
you is different. He perceives you as a consultant, not
a peddler. Remember when I was out promoting new technology, and educating
people about it? I was really like
a "self appointed guru" coming down from the top of my mountain and
grabbing people, asking them to sit at my feet and learn. But people don't
go to gurus at the bottom of a mountain. And customers don't respect
peddlers as information sources. I was improperly positioned as a 'peddler'
and could never accomplish what I was trying to achieve.
·
Dan's Magnetic Marketing System
explained a plethora of clever mechanisms by which this perception of
"valuable consultant" instead of "unwanted pest" can be
dramatically enhanced, so that a customer thinks about you "in a
vacuum" so that you are no longer “just another salesman” in his mind.
I needed to find out how to re-position myself as an expert.
Explaining
this to the boss
The very
next day, I went to back work and talked to my boss about this. I hadn't
absorbed very much at this point, but I attempted to describe it to him.
He
smiled at me. He didn't really say much in response, but it was obvious he
wasn't persuaded. It was a "Yeah, some guy gave you some rose colored
glasses, ain't that nice" sort of smile.
He'd
been selling for 30 years, very successfully, and wasn't open to trying anything
new like this, especially if it came from me. His attitude was,
"yeah, I know you'd like to take the lazy man's short cut and have
customers come to you, but it just don't work that way, pal."
Then
Things Get Worse, Not Better
It
couldn’t have been two weeks later when the roof caved in, so to speak: The
manufacturer I sold the most product for “pulled the plug on me” because
someone I thought was helping me, was actually giving my customers to his buddy
and stabbing me in the back.
My boss
thought I was a great guy. And he
didn’t really understand why things weren’t working for me, or why none of
these customers seemed to want the hot new stuff I was selling.
But he had a meeting with me and explained that he had made a business
decision to stop pursuing the kind of high-tech sales opportunities that I was
working on. He put me to work in
another department.
Since he
wasn’t open to trying any new ideas, I had no choices.
I was
in a real mess.
18 months in a brand new sales career and nothing to show for it; now I
was in an assignment that I hated, and I was truly stuck.
My income wasn’t even close to meeting my bills, and I needed to find a
new sales job that would pay a lot more than my previous one.
Good luck.
I
started looking. Also, practically
every night, I would get out that Magnetic Marketing Kit and figure out how I
was going to avoid getting back into the same old sales problems all over again.
Even though I was seemingly stuck in that dead-end job, I was re-learning
and re-thinking everything I thought I knew about sales.
And I was watching very carefully for a new opportunity.
The
chance I'm looking for finally comes
One
afternoon I found myself at a company in the same industry, which was selling
the exact same kinds of solutions, in the same industry, to many of the same
customers that I sold to before, but this company was in startup mode.
They were very nearly starting from scratch. They needed a sales
manager.
They
needed someone who could accomplish a lot without a ton of resources, because my
marketing and travel budget were nearly zero. They literally told me that I was going to have to sell this
stuff without going and seeing people, because they couldn’t afford to send
me.
And
frankly, they couldn’t pay me any more than I was making before.
But if I performed, the commissions would make up the difference.
Of
course the ‘natural’ thing would have been to keep doing things the same way
as I had before – the same relentless, tireless cold calls and hard-core
motivation. I certainly knew how to
do that. As a matter of fact, I’m
probably better at that than most people. But
I recognized that compared to “working smart,” simply working hard was just
a recipe for failure.
This
new situation was an opportunity to put that “Magnetic Marketing” system to
good use. I accepted the position and went to work.
The
limitation of “not going out to see people” meant that I wasn’t trying to
knock down people’s doors and come into their office and waste their time.
It turned out to be an advantage, as I shall explain.
We
started using our website as an educational tool. Now it drew lots of
potential customers because other web sites (over 100!) started linking to it.
Now we had a lead generation 'magnet' that positioned us as the 'experts' and
brought us traffic literally from all over the world.
We
created “information tools” such as Dan teaches in his system, and pretty
soon magazines were doing write-ups on these tools, and people were calling us
from around the country to get their hands on them.
We
started making waves. Business grew 300% in six months.
Our competitor, much larger than us, started noticing, and started
reacting visibly. We came up with more and more clever ways to attract
educate customers without spending a lot of money.
My
Finances Start Turning Around
With
business growing the way it was, we were able to stop the hemorrhaging, so to
speak, and stabilize our finances. The
stress level went down. I was
thrilled to suddenly find that what I was doing with marketing was effective,
even to the point of arousing other peoples’ and companies’ attention and
curiosity.
And my
wife will tell you she much prefers living with a husband who’s confident and
successful, compared to one who wakes up each morning, anxiously wondering who
he’s going to see, what he’s going to sell, and how he’s going to pay the
mortgage.
"You
can get customers to PAY you to teach you about YOUR product, before they even
buy it!"
Yes,
that’s right.
One
thing I learned from Dan was that customers will pay for things that
everybody else tries to give them for free. Well, I was tired of
giving beautifully prepared presentations on neat new products and ideas, and
not even being taken seriously.
So we
developed a 3 day, $1500 training class. The whole concept was patterned
after Dan Kennedy's "marketing super conferences" and "boot
camps." I had a hunch we could get a dozen students in the class.
We
created some direct mail pieces, and with some experimentation with faxes &
email and a consulting call to Dan Kennedy, we filled up the class and it was a
success. We did another and another, then a major trade organization gave
us a contract to teach this class to their clients.
Over
$100,000 later, we suddenly dominated a niche that didn't even exist six months
before, and major companies (General Motors and Chrysler being two examples)
were paying us to teach their employees how to use our products, before
they even bought them.
(If you
know anything about the automotive business, you know that most companies are
tripping all over themselves, giving stuff away, just trying to get GM's
attention.)
What I
learned from Dan is that giving stuff away is often the opposite of what
you should do. And these companies have become good customers for
us, starting with a paid training class!
The
Starving Home Business Turns Around, Too!
I
mentioned that I had a home business on the side. I applied some magnetic marketing techniques to that business
and got some interesting results – in one case, a lead generation project that
brought me new, interested customers for $1 per name. I used to spend hours of ‘manual labor’ getting those
customers! Not bad.
Over
time, I re-defined that business as I discovered a new type of customer
that had a much more clearly defined need than the customers I was previously
pursuing. And even though it’s
still a pretty minor effort, it went from losing money to making money.
Today,
it takes a little bit of my wife’s time and almost none of mine, and earns
excellent money for what little time we put in to it.
I'll
spare you the details of other things I've been doing. But here's a
summary of what's happened as a result of the 'Magnetic Marketing' concepts
described on this tape you’re listening to:
·
It’s literally been years since I’ve
had to maneuver and manipulate myself to ‘get in front of a customer.’
I almost never "cold call" customers or do prospecting
anymore. Customers call me and my staff, seeking advice and expertise.
Often they ask when we could be available to give presentations to their
engineering and product development staff.
·
Customers pay for training and
education, and perceive us as the 'experts.'
·
Sales have grown 1000% in the last 2
years, from 'startup mode' to 'rising star' in the marketplace. Needless
to say, my income has increased substantially!
·
People from other companies in our
industry, even trade organizations, ask us for marketing and strategic advice
·
One of my email lead generation projects
brought a 43% response, clearly identifying which people we should spend our
time with.
·
We've gained insight on how to develop
products from the ground up so that they appeal to customer's emotional needs,
making those products much easier to publicize, sell and demonstrate
·
Instead of selling products
and technology, we sell money and information.
This strategy is one of the cornerstones of Magnetic Marketing.
Use the system. It’s literally packed with information.
And it’s real information, too, not just a bunch of teasers.
You can actually listen to this, apply ideas and start making money.
Of course the Magnetic Marketing System is
packed with a host of examples and marketing / advertising templates you can
apply to your business.
I believe this toolkit
can make the same difference for you, regardless of what kind of business you
own or what you sell. I believe that so much that I made special
arrangements with Dan Kennedy's publisher to offer these kits to my customers.
So what do you have to lose? Get your hands on one now, before you spend
another minute prospecting for more business!
Discover
The Secrets of Magnetic Marketing: Driving Profitability and Time Effectiveness
for Business Owners and Sales People
|
FOR ALL BUSINESS OWNERS & ENTREPRENEURS |
ALL SALES PROFESSIONALS, SELLING TO BUSINESS & INDUSTRY OR TO
CONSUMERS |
|
STOP
WASTING MONEY ON advertising that can't be measured and held accountable
for results...on trial-and-error experimentation...on "advertising
LIES" like "white space;" a cumulative image-building
effect." GET
TOUGH. Demand that your investments in advertising pay off.
LEARN TO REPLACE old-fashioned advertising with an entirely new mindset,
systematic approach and integrated mix of direct-response advertising,
direct-marketing and direct-mail right for YOUR particular business.
MASTER the marketing strategies that make ad agencies cringe, that
confound your competitors, and turn ordinary businesses into
extraordinarily successful Money Magnets. |
STOP
all that stomach-churning, embarrassing, time-wasting, burn-out-inducing,
Stone Age-style prospecting, once and for all. Instead, match the
right Magnetic Marketing Methods to your business, to easily ATTRACT huge
Quantities of Quality, Qualified Prospects. (This will dramatically
increase your Productivity.) DISCOVER
how to get more business AND continuous streams of Referrals from past and
present customers/clients...so your dependency on "cold
prospects" decreases. POSITION
YOURSELF as a valuable source of information and solutions to problems.
Make your customers feel like they need you more than you need them. |
Contents:
·
102 Moneymaking, magnetic marketing
sales letters, ads, flyers & other exhibits
·
The equivalent of over $100,000 in
professional copywriting, consulting and analysis
·
Over 80 original COPYRIGHT FREE
marketing documents & exhibits you can copy and use, organized by 6
different business/sales career categories - matching over 90% of all businesses
in America
·
6 audio cassettes, including: #1:
Cafeteria Tape, a walk-through of your tools in the kit; #2-#5: "Crash
Course" - the equal of a $700.00-per-hour consulting session where your
questions are answered! #6: Fast Start Tape.
·
Your choice of several strategic books
and special reports from Dan Kennedy
·
"Critique Coupons" valued at
$300, entitling you to submit pieces of advertising or marketing material to Dan
Kennedy for comment & review. Dan charges over $25,000 just to write a
sales letter! His recommendations can dramatically enhance your efforts in
creating effective marketing material.
·
The magnetic marketing toolkit with 102
Moneymaking, magnetic marketing sales letters, ads, flyers & other exhibits
·
The equivalent of over $100,000 in
professional copywriting, consulting and analysis
·
Over 80 original COPYRIGHT FREE
marketing documents & exhibits you can copy and use, organized by 6
different business/sales career categories - matching over 90% of all businesses
in America
·
6 audio cassettes, including: #1:
Cafeteria Tape, a walk-through of your tools in the kit; #2-#5: "Crash
Course" - the equal of a $700.00-per-hour consulting session where your
questions are answered! #6: Fast Start Tape.
·
Your choice of several strategic books
and special reports from Dan Kennedy
·
"Critique Coupons" valued at
$300, entitling you to submit pieces of advertising or marketing material to Dan
Kennedy for comment & review. Dan charges over $25,000 just to write a
sales letter! His recommendations can dramatically enhance your efforts in
creating effective marketing material.
·
The Midas Touch Tapes (Marketing, Direct
Marketing, and Sales)
·
Inner Circle 6 month membership
·
Ken McCarthy’s Internet Report
·
Joe Polish Tape
·
Ultimate Success Secret book
·
8 “No BS” reports
·
Paul Hartunian’s Free Publicity video
·
The SuperConference Tapes
Very Important: We have a very small number of these packages in stock, and once they’re gone, they’re GONE. Order NOW before they disappear!!!
(Note: You can also purchase the Magnetic Marketing Kit and the Midas Touch Tapes, with no other bonuses, for $350. If you wish to do so, make note of this on the order. We also have a very small number of these. And once they're gone, they're gone.)